FAQ

 

1. How can I view your paint colours online?

View our portfolio of beautiful paint products by visiting www.mrpaintman.com.my. You can also choose colours and see how it will look in the space you want to paint with our online paint colour visualisation programme at www.imatchmystyle.com.

2. The colours on my computer screen do not appear the same when I print them. Why is that?

The paint swatches and photography on this website have been provided to give you an idea of the many paint and coatings options available from Mr. Paint Man. However,  on-screen and printer colour representations may vary from actual paint colours due to circumstances such as user monitor calibrations, printer variations and settings, and lighting.As such, we suggest you purchase a copy of the Mr. Paint Man Colour Brochure to confirm your choice, before placing your order online.

3. Where can I find help on colour and design?

You’ll find tips and inspiration in our iMatch My Style section on this website www.mrpaintman.com.my, and in our free online colour visualisation programme site at www.imatchmystyle.com.

4. How can I put together my own colour palette?

With our iMatch My Style paint colour visualisation tool available at www.imatchmystyle.com, you can choose, combine and save paint colours from our Photo Gallery http://www.mrpaintman.com.my/(insert hyperlink) for different areas of your home.

5. How can I be sure I’m choosing the right paint for my purpose?

You’ll find product and application information in our Product section (insert hyperlink). Our Painting System (insert hyperlink)will help you choose the right product for the surface you’re looking to paint.

6. How will I know how much paint I should buy?

Our Paint Calculator in the iMatchMyStyle(insert hyperlink) section on this website will give you a good estimate of how much paint you’ll need for any project. Or you may refer to our ecommerce page / How much paint to use sections (insert hyperlinks) for a brief estimation.

7. Do you provide a warranty on your paints?

Yes. The 5.5-year warranty cards for the respective products are available for download in the Why Mr. Paint Man (insert hyperlink) section on this website.

8. How do I ensure my painting project is entitled for the 5.5-year warranty?

Just send us the completed warranty card together with the original receipt via post or through the dealer you purchased our products from, and we will get back to you with a warranty reference number. Please keep the reference number for future warranty claims.

9. Where can I buy your products?

You can visit any of our authorised dealers – click here to see the full list (http://mrpaintman.com.my/where-to-buy/)– or visit our online shop (insert hyperlink).

10. How can I make sure I don’t miss out on latest offers and news from Mr. Paint Man?

To make sure you do not miss out on our latest offers and news, please sign up as a member at this link (insert hyperlink) or “Like” our facebook page (https://www.facebook.com/Mr.PaintMan?ref=hl).

11. Do you supply ‘special colours’ on request?

The ‘Special Colours’is only available at Mr. Paint Man Mix &Match (M&M) outlets with special price. Please e-mail us inquiry@mrpaintman.com.my with the products and colours code that you have selected to find out more details.

12. Are your products environmentally friendly?

Yes, they are. Our Mr. Paint Man with ecofren(easily identifiable through the ‘ecofren’ logo on the can) range of paints are truly environmentally-friendly. It is formulated without formaldehyde, cadmium, chromium and other harmful elements that will jeopardise the environment, your health and the health of your loved ones – especially you children and the elderly. This means that when using our ecofren products, you can be assured that the common health complaints such as asthma attacks, eye irritation and other respiratory problems associated with excessive exposure to paint fumes will be a thing of the past. To find out more about our ecofren products, please click here (insert hyperlink) or visit our Online Store (insert hyperlink) to purchase.

13. Do you offer painting services?

Yes, we do. Please visit (www.mrpaintman.com.my)(insert specific page hyperlink)for more details about our professional painting service.

14. A part of my exterior wall has mildew growth. Can your experts help me treat the wall, before painting?

Yes, we can. Our teams are trained in quality and safety and will be able to provide you with an end-to-end solution. Please call us at 03-79608199 for an appointment to inspect the area you want painted. We will let you know if there are problems that should be fixed before painting, and also provide you with a professional quotation.

15. Where can I find technical data sheets (TDS) and material safety data sheets (MSDS) of your products?

TDS are available for download on the respective product pages. For specific paints and other products not shown on our website, leave us a message (where) / write to us at inquiry@mrpaintman.com.myand we will respond to you within 5 (Five) working days.MSDS will be made available to you upon request.

16. Can I buy paint online?

Yes, you can. Purchase paint from our Online Store (insert hyperlink) and pick up your order from our dealer nearest to you. See here (insert hyperlink) for our list of dealers. Some items, such as colour cards, can be delivered straight to you.